AFTER HOURS Maintenance and Emergency Information
Office hours are Monday through Friday from 8:30 am – 4:30 pm. Please try to report maintenance issues during our regular business hours as our staff and outside vendors are more readily available to solve any maintenance issues that come up during that time. If there is an after-hours non-emergency maintenance issue, please refer to the following protocol for tips, tricks, and information that can help. If at any time you feel like you need assistance from our staff, please call the after-hours emergency number at 530-979-4078. Thank you!
Detectors in Your Unit: Your unit contains both smoke detectors and combination alarms, which detect smoke and Carbon Monoxide. Keep in mind that a fire is not the only source of danger your alarms can detect. See below for more information regarding Carbon Monoxide and the link to Pacific Gas and Electric’s website.
In case of FIRE:
Reminder: Smoke detectors do go off even when there is not a fire. For example, cooking can sometimes create smoke that triggers alarms. In this case, fanning the alarm with a towel often helps clear the air and the alarm will stop beeping. Please identify the source of the alarm or smoke to verify if there is any danger before calling 911. Similarly, identify the source of an alarm to ensure you are safe before silencing an alarm.
Kitchen Safety:
Reminder:
If you smell GAS:
1. Get out of the building immediately.
2. Call 911.
3. Call Pacific Gas and Electric at 1-800-743-5000.
4. Then call the office if this occurs during business hours. Otherwise, call the after-hours number at 530-979-4078.
Please follow the link for more information regarding gas safety tips and information.
https://www.pge.com/en_US/safety/gas-safety/gas-safety-tips.page#p5
Water Heater Leak Detector
POWER OUTAGES
Is the power out in one area of your unit, but is still working in another? You may have tripped a breaker.
To RESET YOUR CIRCUIT BREAKER:
If your circuit breaker trips repeatedly, this could indicate a problem with the circuit and/or breaker that requires additional maintenance or an electrician. Please call the office to let us know or fill out a maintenance request online through your resident portal.
FULL UNIT POWER OUTAGE
If the power is out in your entire unit, please contact your electric provider (Pacific Gas and Electric) to check if there is a scheduled outage occurring or if there are multiple outages in your area. Also, double check to ensure you paid your bill.
To get information about Pacific Gas and Electric outages: https://m.pge.com/index.html#outages
How to Prepare for a Power Outage:
Discover other important numbers the City of Davis recommends here:
http://cityofdavis.org/about-davis/emergency-information
If a Power Outage Occurs:
WATER INTRUSION OR LEAKING
Call the emergency line at 530-979-4078 for any actively leaking water issues.
Clogged Sink or Toilet
A backed up toilet or sink, as long as it is not actively leaking, usually will need to wait until the next business day for repair if there is a second one available for use in the unit.
Please call the office to leave a voicemail or submit a maintenance request online and the manager will contact you the next business day about the repair. Post a sign to relay to any roommates that may not be around to avoid use of the clogged sink or toilet.
Clogged toilets can be embarrassing! If you would like to take care of this issue yourself, please refer to this plunging video for a visual guide.
https://www.youtube.com/watch?v=KGndCGSEVwQ
Do not flush facial tissue (Kleenex), paper towels, any wipes, feminine hygiene products, contraceptives, toilet bowl scrub pads, Swiffer pads, cu tips, cotton balls, dental floss, cat litter, coffee grounds, egg shells, fats, oils, greases, hair, medicines or any pharmaceuticals, plastic, diapers or any other non-organic material.
Sewage
Please call to inform us if there are any sewage problems immediately.
APPLIANCES
Appliance repairs generally will need to wait for business hours so that technicians are available.
Please fill out a maintenance request or call the office phone to leave a message so the problem can be addressed on the next business day. Any delays in reporting issues to the manager may delay the repairs, depending on if a part needs to be ordered or if outside technicians need to be scheduled. Being proactive about reporting issues may speed up the repair process! If there are any questions as to whether an appliance repair is an emergency, please call the after-hours emergency phone at 530-979-4078.
HEATERS AND AIR CONDITIONERS
If your heating or air conditioning system stops working or needs to be repaired, contact the office immediately. If this occurs outside of regular business hours during the week, submit a maintenance request or leave a voicemail with the office. Management will contact you the following morning to coordinate an appointment with a technician. If your heater or air conditioner goes out over a weekend when office staff is unavailable, please contact the after-hours emergency phone at 530-979-4078
Tips to Dealing with Extreme Hot and Cold Weather
Please test your heater or air conditioner before months of extreme heat or cold before (so test systems in April or early May and late September or October). If you wait until the first heat wave or until cold weather kicks in, vendors are often booked and repairs can be delayed. Being proactive may save you time and frustration!
Pacific Gas and Electric recommends that you keep your air conditioner set at 78 degrees or higher when it is more than 100 degrees outside. If you are away for more than a few hours, set it to 85 degrees. In the winter, set your thermostat to 68 degrees. According to Pacific Gas and Electric, “three to five percent more energy is used for each degree you set your furnace above 68 F,” which will increase your bill. Similarly, if you turn it down to 56 degrees when you are away (for an 8 hour period), you can “save 5 to 15 percent a year on your heating bill.” Using these guidelines saves energy as well as puts less strain on your heater and air conditioner.
https://www.pge.com/en_US/residential/save-energy-money/resources/everyday-tips/energy-saving-tips/energy-saving-tips.page
Ways to Keep your Unit Cool during the Summer